We know that getting technical support answers quickly and easily is critical to your compliance efforts. Our world-class technical support is designed with your long-term success in mind, and we offer a breadth of support offerings to meet your business needs.
Whether you have a question about a sales tax rate or questions on your transaction tax management services setup, you can submit a case to our trained team of technology and sales and use tax professionals by email, online web-to-case, telephone or chat. Many support offerings are included free of charge with your product subscriptions. Or you can upgrade your support options to a Gold or Premium package for even faster response times and to get answers 24 hours a day, 7 days a week.
Log into the Customer Center
to create a support case online or dial 877-780-4848 to speak with a technical support specialist.
Live Online Support Chat Hours
8:00am - 5:00pm PDT
Standard Support Hours
7 a.m. to 4 p.m. PDT - Monday - Friday
Gold Support Hours
7 a.m. to 9 p.m. PDT Monday - Friday
7 a.m. to 4 p.m. PDT Saturday and Sunday
8-hour guaranteed response during business hours
Premium Support Hours
24 hours a day, 7 days a week, 365 days a year
1-hour guaranteed response