We know that getting technical support answers quickly and easily is critical to your compliance efforts. Our world-class technical support is designed with your long-term success in mind, and we offer a breadth of support offerings to meet your business needs.
Our Avalara Help Center is available 24 hours a day, 7 days a week, 365 days a year. Visit it here at help.avalara.com.
If you are unable to locate your answer in the Avalara Help Center, our trained team of technology and sales and use tax professionals is available to assist you by email, online web-to-case, telephone or chat. Click here to reach support.
Live Online Support Chat Hours
8:00am – 5:00pm PDT
Standard Support Hours
7 a.m. to 4 p.m. Pacific Time Monday – Friday
Gold Support Hours
7 a.m. to 9 p.m. Pacific Time Monday – Friday
7 a.m. to 4 p.m. Pacific Time Saturday and Sunday
8-hour initial response during business hours
Premium Support Hours
24 hours a day, 7 days a week, 365 days a year
1-hour initial response