60 Day Money-Back Guarantee

We believe in providing fast, easy & accurate way to manage your taxes. If you are not fully satisfied after 60 days, we will provide a refund for your purchase.

i. During the Initial Term only, Customer may immediately terminate these Terms or Customer’s subscription to any Service by sending an email to cancellations@avalara.com within 60 days of the Contract Effective Date. If Customer exercises Customer’s termination rights under this section 5, then Avalara will refund Customer the fees Customer paid to Avalara for the terminated Services.

ii. Either party may terminate these Terms or Customer’s subscription to any Service effective upon expiration of the then-current Subscription Term by providing the other party prior written notice of termination of at least the following length: if Customer is the terminating party, at least 30 days; and if Avalara is the terminating party, at least 90 days. Customers should submit notice of non-renewal or termination to cancellations@avalara.com or an updated replacement site that Avalara makes available and posts on the Avalara website or in the Documentation.