Avalara Taxrates > Blog > Sales Tax News > New York Tax Department Helps Taxpayers with Online System - Avalara

New York Tax Department Helps Taxpayers with Online System


The New York Department of Taxation and Finance is extending its call center hours in order to help taxpayers with the state's new, online sales tax system.

  • Weekdays between December 13 and December 20, 2012, the call center will be open from 8:30 a.m. to 7:00 p.m.
  • Saturday, December 15, it will be open 9:00 a.m. to 1:00 p.m.

The call center's phone number is 518-485-2889.

The new system provides, according to Commissioner Thomas H. Mattox, "a one-stop, seamless experiences for businesses." It allows businesses to file all sales taxes and reports online. In addition, it "reflects requests and input from thousands of users from New York's business and tax professional communities." Online filing is expected to help the Department of Taxation and Finance "make more accurate distributions of sales tax revenue to local governments."

Additional User Support

In addition to extended call center hours, there is help available on the department's website.  Online demonstrations are available any time of day, and webinars are offered periodically.

Upcoming Webinars:

  • December 14 at 10:00 a.m.
  • December 18 at 1:00 p.m.

The new online filing system is being phased in and is currently optional. However:

  • For quarterly and monthly filers, online filing will become mandatory for the June 1 - August 31, 2013 filing period, due September 20, 2013.
  • For annual filers, online filing will become mandatory for taxes due March 20, 2014.

Gail Cole
Avalara Author
Gail Cole
Gail Cole
Avalara Author Gail Cole
Gail began researching and writing about sales tax in 2012 and has been fascinated with it ever since. She has a penchant for uncovering unusual tax facts, and endeavors to make complex sales tax laws more digestible for both experts and laypeople.