UX Researcher

Product Management | Durham, NC, United States

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Avalara’s UX team is growing and we need an experienced UX Researcher to gather insights about our users and be a champion of their needs. This position will partner with product teams to identify research opportunities, take the lead on administering usability tests, and help our team craft compelling experiences.   


  • Demonstrates passion for users
  • Ability to manage multiple projects simultaneously across product teams globally
  • Effective interpersonal, communication, and collaboration skills
  • Rich visual communication and information design skills
  • Continuous learner and someone who is not afraid to experiment 


  • Conduct card sorts and evaluative research with assistance from senior UX Research team
  • Review, document, and report trends from recorded user sessions 
  • Coordinate and recruit for user sessions
  • Prepare and conduct UserTesting.com sessions for UX and Product 
  • Contribute to the various stages of persona development  
  • Ability to create a variety of UX deliverables, such as journey maps, user flows, etc. 
  • Prepare and conduct usability studies for UX and Product
  • Responsible for turning user research observations into reports that are presented to stakeholders 
  • Create surveys for in-product usage and turn insights into guidance to the product team for improvements 

Minimum Qualifications:

  • 2-4 years of experience
  • Bachelors or higher degree in a User Experience related field such as (HCI, Cognitive Psychology, Human Factors Psychology, or Behavioral Sciences) [Or equivalent professional experience.]
  • Experience with current UX tools including InVision, Figma, FullStory, Qulatrics, or equivalent applications and solutions a plus
  • Experience conducting research for products with complex organizational hierarchies and persona sets a plus

About Avalara

Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use. The Avalara Compliance Cloud® platform helps customers manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities throughout the world.

Avalara offers more than 600 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.

Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.


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