Sr. SRE - CORE Projects (R6353)

Engineering | Remote, United States

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Avalara, Inc., (www.Avalara.com), is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.

What is it like to work at Avalara? Come find out!  We are committed to the following success traits that embody our culture and how we work together to accomplish great things:  Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

We are looking for a highly motivated and skilled Sr. Site Reliability Engineer. The role is in support of several CORE Avalara SaaS suites of services. The Sr. Site Reliability Engineer is responsible for the security, compliance, reliability, and efficiency of our production systems. The scope of work for CORE projects includes implementation of 24 x 7 environments that have been designed by SRE and Development engineering teams. The team actively participates in the design, and provides valuable feedback to ensure high availability, supportability, and observability.

The role supports multiple projects and applications. It requires interactions and partnerships with teams and personnel from multiple business locations, skill sets, and backgrounds. As such, the position requires effective verbal and written communication skills in addition to a solid foundation of technical skills, analytical abilities, and end-to-end troubleshooting techniques.


Job Duties:

  • Participate, review, and provide feedback of CORE project work. Formally accept deliverables to ensure compliance and quality standards.
  • Ensure that observability deliverables, proactively monitor Avalara customer facing, revenue critical applications.
  • Our focus is on prevention through early identification of potential issues.
  • Compliance audits (SOX, SOC, etc...)
  • Security investigation and remediation, Account security updates and rotations, user access, outside
  • Customer escalations and inquiries
  • Automating deployment processes, including collaborating with engineering development teams implementing GitLab CI/CD pipelines, ensuring the reliability, observability, and optimization of compute resources.
  • Work closely with the Engineering Operation Center (EOC) to ensure supportability and knowledge sharing. The EOC is a gate to ensure consistent standards of operational excellence using a comprehensive Software Maturity Metrics (SMM) assessment.

Qualifications:

  • 8+ years enterprise-class experience with large scale cloud solutions. Google Cloud is highly desirable. AWS and Azure are a plus.
  • 8+ years enterprise-class application experience with production deployments, monitoring, and communications.
  • Strong application troubleshooting. Microsoft .NET Framework and .Net Core stacks or experienced in the LAMP stack is preferred. High learning aptitude and interest in learning new stacks.
  • Work independently and as a team player, as required for the project at hand.
  • Review and sign off on processes. Provide feedback on improvements. Develop new processes to drive efficiency and quality. Focus areas are performance, application availability, monitoring improvements and application deployment runbooks.
  • Review and provide feedback on project documentation, such as architecture designs, implementation plans, design documents, test plans, etc.
  • Deep expertise in the mentality, processes, and tools needed to deliver five nines' SLAs.
  • Firm working knowledge of Windows and Linux along with its underlying components, system statistics, performance tuning, file systems, and IO.
  • Solid scripting skills in PowerShell, Python, Bash, or Perl and history of automating workloads is a plus.
  • Ability to reverse engineer systems and network services.
  • Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring.
  • Experience working with load balanced high-traffic solutions/services.
  • Experience in SQL and database services.
  • BS in Computer Science or equivalent, with 5-8 years relevant work experience.
  • Good verbal and written communication skills.

Technologies you are likely to be working with: Google Cloud, AWS, GitLab, Atlassian suite, PowerShell, Python, Terraform & HashiCorp suite, Snowflake, MongoDB, DynamoDB, Postgres, SQL, Packer, SumoLogic, Grafana, Prometheus, HAproxy, RabbitMQ, Windows, Linux, Docker and containerization technologies etc.

Desirable Qualifications:

  • Can do attitude, no problem is too big or too small.
  • A desire to delight customers.
  • A systematic problem solver, with the ability to think outside the box.
  • Good data analysis skills to pick up trends before they become major problems.
  • Previous experience as an enterprise class Site Reliability Engineer.
  • A strong mix of Software Engineer and Operation Support skills.
  • Desire to learn new technologies and programming languages.

About Avalara:

We're building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there's an accompanying unique and nuanced tax compliance calculation.

The logic behind calculating taxes — the rules, rates, and boundaries — is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That's a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone.

That's why we're growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Belgium, Brazil, Canada, India, and the U.K.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, or any other factor protected by law.

Apply Now!