Sr. Project Consultant

Customer Success | Seattle, WA, United States

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We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

Job Duties


  • Support complex customer implementations involving multiple Avalara products including challenging enterprise level ERP, POS, and ecommerce platform solutions.
  • Provide leadership and guidance to customers on best practices and use cases to support a variety of business needs.
  • Develop implementation approach, documentation, and training material to support the launch of new products with Avalara Product Management, Sales, and other Customer Success teams.
  • Clearly articulate and manage the scope of work for client-initiated projects related to software and data services.
  • Monitor client projects and solve problems to keep projects moving forward.
  • Drive practice improvements such as documenting business processes and proposing best practices for sales and use tax automation initiatives to streamline the customer onboarding experience.
  • Develop and document business requirements related to business processes, data transformation and reporting.
  • Assist clients with developing and executing testing plans and procedures.
  • Support the sales and account management teams in selling additional tax and professional services.
  • Available to travel as assigned (20).
  • Perform other tasks as assigned.

Qualifications


  • Five or more years of software delivery, preferably within the B2B sector.
  • Strong ability to articulate process logic and technical architecture including building and delivery of functional/technical presentations.
  • Strong ability to understand and conceptualize accounting and tax processes and procedures.
  • Experience working with clients at all organizational levels with a high degree of professionalism and business acumen.
  • Experience with multiple ERP and e-commerce solutions with a focus on sales order/invoicing processes.
  • Excellent written and oral communication skills are required with a demonstrated ability to work with cross-functional teams.
  • Ability to support cross-functional internal initiatives across the sales, product management and engineering organizations
  • Teamwork-oriented with a strong focus on customer satisfaction and business development.
  • Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success.
  • Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed.

Preferred Qualifications


  • Strong ability to understand and conceptualize accounting and tax processes and procedures.
  • Experience working with clients at all organizational levels with a high degree of professionalism and business acumen
  • Experience implementing Avalara products including AvaTax, CertCapture and Returns
  • Experience with multiple ERP and e-commerce solutions with a focus on sales order/invoicing processes.
  • Proven dedication and loyalty to Avalara.
  • Demonstration of the Avalara Success Traits.
  • Excellent references from management, team members and cross-functional employees at Avalara.

About Avalara

Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use. The Avalara Compliance Cloud® platform helps customers manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities throughout the world.

Avalara offers more than 600 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.

Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

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