Director, ServiceNow Platform (R7646)

Information Technology | Remote, United States

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Avalara, Inc., (, is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.

What is it like to work at Avalara? Come find out!  We are committed to the following success traits that embody our culture and how we work together to accomplish great things:  Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

We are seeking a highly motivated, experienced Director, ServiceNow Platform to join our team!

Job Description:

As the ServiceNow Platform Owner you will be responsible for the direction and management of the ServiceNow Platform. You will be driving the strategic direction of the ServiceNow platform to align with business strategy, roadmap, and platform governance. As well as leading the ongoing service design by planning, implementation, and the maintaining of the ServiceNow roadmap. Your focus will be on providing a seamless user experience for our end users as well as maximizing the value in the business outcomes provided by the ServiceNow Platform. It is a high-profile role, in which you’ll have plenty of opportunities to impact all areas of Avalara's business.

Key Responsibilities:

As the ServiceNow Platform Owner, you’ll handle a wide portfolio of stakeholders across business units at Avalara, each with their own backgrounds, strengths and ambitions, so no day will be the same. That could mean working to improve our internal customers’ experience in IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through ServiceNow. Wherever you find yourself, you’ll be making a visible impact on projects that cross boundaries and challenge conventional wisdom to encourage transformation. You’ll collaborate across the globe, facilitating interesting conversations and working cross-functionally across Avalara, you will need to personally understand and influence. In this role, you will lead a tight-knit team in a rapidly growing area of Avalara's technology team that consists of ServiceNow Business Analysts and ServiceNow Developers at Avalara.


  • Bachelor’s degree in related field (or equivalent experience) required
  • Minimum of 7 years of ServiceNow experience in large complex environments
  • Minimum of 10 years management experience in information technology
  • Acting as a leader across all aspects of ServiceNow project and solution delivery
  • A customer-focused approach to work demonstrated by using a deep understanding of ServiceNow and directing project teams to tailor improvement strategies and transformative opportunities precisely to their specific circumstances.
  • Provide expert advice to internal teams on the ServiceNow application and how this can be used to address business problems
  • Drive continuous improvement of implementation methodology and service offerings based on client experience
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • Providing trusted advice on how digital transformation and technology enablement can lead to improved performance

About Avalara

Avalara helps businesses of all sizes achieve compliance with transactional taxes, including VAT, sales and use, excise, communications, and other tax types. We deliver comprehensive, automated, cloud-based solutions that are fast, accurate, and easy to use.

Avalara offers over a thousand pre-built connectors into leading accounting, ERP, ecommerce and other business applications. Each year, the company processes billions of tax transactions for customers and users, files hundreds of thousands of tax compliance documents and tax returns and manages millions of exemption certificates and other compliance related documents.

Avalara’s headquarters are in Seattle, WA and it has offices across the U.S. and in Brighton and London, England; Brussels, Belgium; and Pune, India. More information at:

Our diverse and inclusive culture drives Avalara's innovation and growth. We actively seek candidates from diverse backgrounds, locations, and cultures. Our Employee Resource Groups (ERG) help us build culture and drive equity for all by removing systemic biases. ERGs help Avalara understand the cultural differences and needs of such under-represented groups.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

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