Enterprise Account Manager, Customer Loyalty
Sales | Durham, NC, United StatesApply Now!
In this position, you will drive maximum life-time customer value—a vital SaaS metric. You will become the owner of a group of Enterprise class customers for whom you'll manage retention, renewals, customer satisfaction, upgrades and add-on sales.
Candidates must have a high sense of urgency to deliver results, be ready to own outcomes, possess outstanding planning and time management skills, and deliver high value to customers in every interaction. Experience with business accounting concepts, ideally emphasizing sales and use tax is a strong plus. The ideal candidate likes to work with external customers and across departments within Avalara (Professional Services, Support, Marketing, and Product Management) to resolve issues and explore opportunities.
Essential Functions and Responsibilities
Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use. The Avalara Compliance Cloud® platform helps customers manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities throughout the world.
Avalara offers more than 600 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.
Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at www.avalara.com
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.