Customer Account Manager Emerging

Sales | Durham, NC, United States,Seattle, WA, United States

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Avalara, Inc., (www.Avalara.com), is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.

What is it like to work at Avalara? Come find out! We are committed to the following success traits that embody our culture and how we work together to accomplish great things: Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

Responsibilities:


  • Establish a professional working relationship with day-to-day users within existing client base up to the executive level
  • Become a trusted business partner to clients by understanding their business goals and recommending suitable solutions, using expert knowledge of Avalara's suite of products and services.
  • Articulate and present the value delivered by Avalara products and services to various levels within an organization to ensure renewal and expansion sales
  • Manage a pipeline of add-on and upsell opportunities within a set of existing accounts and deliver results against a quota
  • Responsible for customer retention (dollar and logo) throughout the renewal sales cycle
  • Provide timely forecasts and risk analysis to direct manager as well as track customer and partner interaction, leveraging Salesforce·
  • Work in a collaborative team environment with a Customer Success Manager to promote client retention and satisfaction
  • Create a win-win environment for the client and Avalara by professionally and ethically negotiating issues related to contracts, pricing and service fees.
  • Leverage the broader internal team and partner ecosystem to address client satisfaction issues Present a professional image via communication skills, both proactively and when under duress
  • Grow relationships with key client contacts to ensure we add value at every step and ultimately get a client to promote us to their peers
  • Build client references and uncover client success stories to share with the sales and CAM team
  • Develop subject matter expertise and deep product knowledge in order to provide valuable actionable recommendations to clients related to best practices in managing sales and use tax
  • Qualifications


  • Bachelor's degree (B.S. or B.A.) from an accredited college or university, or equivalent career experience
  • Minimum of 5 years of successful Business to Business consultative sales experience of complex products or services
  • Professional, polished and engaging communication including, interpersonal, organizational and presentation skills.
  • Digital-minded and tech-savvy
  • Experience working with senior executive level personnel
  • Experience negotiating contracts or facilitating resolution to customer problems
  • Efficient organization and work habits that allow for a significant level of multi-tasking
  • Proven track record of achieving performance goals including quotas, revenue targets or other key performance indicators
  • Preferred Qualifications


  • Experience up-selling complex SaaS, Cloud, or software-based solutions into existing client accounts
  • Specialized knowledge of compliance services, including sales and use tax calculation, exemption certificate management, filing and remittance, and related services would be a distinct advantage
  • About Avalara


  • Avalara helps businesses of all sizes achieve compliance with transactional taxes, including VAT, sales and use, excise, communications, and other tax types. We deliver comprehensive, automated, cloud-based solutions that are fast, accurate, and easy to use.
  • Avalara offers over a thousand pre-built connectors into leading accounting, ERP, ecommerce and other business applications. Each year, the company processes billions of tax transactions for customers and users, files hundreds of thousands of tax compliance documents and tax returns and manages millions of exemption certificates and other compliance related documents.
  • Avalara's headquarters are in Seattle, WA and it has offices across the U.S. and in Brighton and London, England; Brussels, Belgium; and Pune, India. More information at: www.avalara.com
  • Our diverse and inclusive culture drives Avalara's innovation and growth. We actively seek candidates from diverse backgrounds, locations, and cultures. Our Employee Resource Groups (ERG) help us build culture and drive equity for all by removing systemic biases. ERGs help Avalara understand the cultural differences and needs of such under-represented groups.
  • Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.
  • Apply Now!