Senior Go Live Analyst

Customer Support | Pune, MH, India

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Job Duties


  • Support complex customer implementations involving multiple Avalara products including challenging enterprise-level ERP, POS, and eCommerce platform solutions.
  • Provide leadership and guidance to customers on best practices and use cases to support a variety of business needs.
  • Develop implementation approach, documentation, and training material to support the launch of new products with Avalara Product Management, Sales, and other Customer Success teams.
  • Clearly articulate and manage the scope of work for client-initiated projects related to software and data services.

  • Monitor client projects and solve problems to keep projects moving forward.
  • Drive practice improvements such as documenting business processes and proposing best practices for sales and use tax automation initiatives to streamline the customer onboarding experience.
  • Develop and document business requirements related to business processes, data transformation and reporting.
  • Assist clients with developing and executing testing plans and procedures.
  • Support the sales and account management teams in selling additional tax and professional services.

  • Available to travel as assigned
  • Perform other tasks as assigned

Qualifications


  • Minimum of 5 years of relevant experience in software delivery, preferably within the B2B sector.

  • Strong ability to articulate the process logic and technical architecture including building and delivery of functional technical presentations.
  • Proficiency in speaking and writing English
  • Proficient with Microsoft Office Suite, specifically Excel and PowerPoint
  • Strong ability to understand and conceptualize accounting and tax processes and procedures.
  • Experience working with clients at all organizational levels with a high degree of professionalism and business acumen.

  • Experience with multiple ERP and e-commerce solutions with a focus on sales order/invoicing processes.
  • Excellent written and oral communication skills are required with a demonstrated ability to work with cross-functional teams.
  • Ability to support cross-functional internal initiatives across the sales, product management and engineering organizations
  • Teamwork-oriented with a strong focus on customer satisfaction and business development.
    Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success.
  • Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed
  • Personify the Avalara Success Traits: Ownership, Simplicity, Curiosity, Adaptability, Urgency, Optimism, Humility

Preferred Qualifications


  • Strong ability to understand and conceptualize accounting and tax processes and procedures.
    Experience working with clients at all organizational levels with a high degree of professionalism and business acumen
  • Understanding of Sales and Use Tax, specifically VAT, GST, Custom Duty

  • Experience implementing Avalara products including AvaTax, CertCapture and Returns
  • Demonstrated ability to install and configure one or more of the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes
  • Knowledge in APIs, specifically AvaTax and CertCapture APIs
  • Experience with multiple ERP and e-commerce solutions with a focus on sales order/invoicing processes
  • Proficient in Salesforce, Jira, Gainsight

  • Proven dedication and loyalty to Avalara
  • Demonstration of the Avalara Success Traits
  • Excellent references from management, team members and cross-functional employees at Avalara


    About Avalara

    We're building cloud-based tax compliance solutions to handle every transaction in the world.

    Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there's an accompanying unique and nuanced tax compliance calculation.

    The logic behind calculating taxes — the rules, rates, and boundaries — is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

    Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds.

    That's a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That's why we're growing fast.

    Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Belgium, Brazil, Canada, India, and the U.K.

    Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, or any other factor protected by law.

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