Implementation Consultant- GoLive

Customer Success | Remote, United States,Durham, NC, United States,Seattle, WA, United States

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Implementation Consultant (IC3)

Be an integral part of a fast-moving company, responsible for successfully managing and supporting the implementation of hundreds of Avalara Customers. This is a fast-paced and challenging role where you will learn the intricacies of Avalara's tax compliance automation solutions.

Job Duties

  • Manage a portfolio of ~150+ customers as they implement Avalara's tax compliance automation products
  • Assist customers in planning their implementation of Avalara's tax automation suite to support their business processes and industry best practices
  • Track key aspects of customer implementations, including key tasks, target dates, forecast dates, risk factors and customer interactions
  • Engage internal and external business partners as part of the project management process
  • Support customers' success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines
  • Provide training and end-user support during customer onboarding
  • Update internal implementation tracking systems in a timely and accurate manner for cross-departmental visibility and reporting
  • Follow established implementation standards and operating procedures


  • Demonstrated ability to thrive in a fast-paced customer service environment, managing a large portfolio of active customers through their implementation or support process; organization and the ability to balance multiple clients and varying needs is critical to this role's success
  • Two or more years of software implementation, preferably within the B2B sector.
  • Passionate about customer success, both individual customers and Avalara's customers
  • Goal-driven and self-motivated towards continual improvement in knowledge, efficiency, productivity, and customer service; Consultants are measured on a combination of the number of projects successfully completed per month and the quality of the implementation
  • Strong communication skills; as a more senior role in the Go Live department, you may be called upon to make presentations either internally or externally, to train coworkers or customers on products and best practices.
  • Ability to quickly evaluate a customer's abilities and adapt instructions and training accordingly
  • Strong team collaborator, believing that the success of the group is as important as individual success
  • Flexibility, welcoming growth, and change
  • Personify the Avalara Success Traits: Ownership, Simplicity, Curiosity, Adaptability, Urgency, Optimism, Humility
  • BS in Engineering/Information systems/IT

Preferred Qualifications

  • Experience with multiple ERP and e-commerce solutions with a focus on sales order/invoicing processes.
  • Experience working with clients at all organizational levels with a high degree of professionalism and business acumen
  • Ability to understand and conceptualize accounting and tax processes and procedures.
  • Understanding of Sales and Use Tax, VAT and GST is a plus
  • Conversant with API
  • Experience with Product based company
  • Experience with SaaS based solutions
  • Familiar with tools like Salesforce & Atlassian Jira

Apply Now!