Project Manager - Implementation

Customer Success | Remote, WA, United States,Remote, CA, United States,Remote, OR, United States

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Job Duties

  • Responsible for the overall planning, direction, coordination, execution, control and completion of assigned projects.
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Develop and deliver to customers a detailed project plan to monitor and track progress
  • Actively Monitor client projects and solve problems to keep projects moving forward. Report and escalate as needed.
  • Leverage strong analytical and expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation initiatives.
  • Successfully manage the relationship with the client, consulting team, Avalara partners and all stakeholders.
  • Create and maintain comprehensive project documentation
  • Work strategically and independently with internal and external groups on multiple simultaneous projects.
  • Assist clients and functional consultants with developing and executing testing plans and procedures.
  • Support the sales and account management teams in selling additional tax and professional services.
  • Perform other tasks as assigned.


  • Five years of work experience
  • Two or more years of software project management delivery, preferably SaaS software solution delivery.
  • Strong ability to understand and conceptualize accounting and tax processes and procedures.
  • Experience working with clients at all organizational levels with a high degree of professionalism and business acumen.
  • Strong ability to articulate process logic and technical architecture including building and delivery of functional/technical presentations.
  • Experience with multiple ERP and e-commerce solutions with a focus on sales order/invoicing processes.
  • Fundamental knowledge of Systems Delivery Life Cycle and Software Development Lifecycle.
  • Excellent written and oral communication skills are required with a demonstrated ability to work with cross-functional teams.
  • Teamwork-oriented with a strong focus on customer satisfaction and business development.
  • Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success.
  • Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed.

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