Customer Account Manager
Sales | Durham, NC, United StatesApply Now!
Establish a professional working relationship with day-to-day users within existing client base up to the executive level
Become a trusted business partner to clients by understanding their business goals and recommending suitable solutions, using expert knowledge of Avalara's suite of products and services.
Articulate and present the value delivered by Avalara products and services to various levels within an organization to ensure renewal and expansion sales
Manage a pipeline of add-on and upsell opportunities within a set of existing accounts and deliver results against a quota
Responsible for customer retention (dollar and logo) throughout the renewal sales cycle
Provide timely forecasts and risk analysis to direct manager as well as track customer and partner interaction, leveraging Salesforce·
Work in a collaborative team environment with a Customer Success Manager to promote client retention and satisfaction
Create a win-win environment for the client and Avalara by professionally and ethically negotiating issues related to contracts, pricing and service fees.
Leverage the broader internal team and partner ecosystem to address client satisfaction issues Present a professional image via communication skills, both proactively and when under duress
Grow relationships with key client contacts to ensure we add value at every step and ultimately get a client to promote us to their peers
Build client references and uncover client success stories to share with the sales and CAM team
Develop subject matter expertise and deep product knowledge in order to provide valuable actionable recommendations to clients related to best practices in managing sales and use tax
Bachelor's degree (B.S. or B.A.) from an accredited college or university, or equivalent career experience
Minimum 5+ years of successful Business to Business consultative sales experience of complex products or services
Professional, polished and engaging communication including, interpersonal, organizational and presentation skills.
Digital-minded and tech-savvy
Experience working with senior executive level personnel
Experience negotiating contracts or facilitating resolution to customer problems
Efficient organization and work habits that allow for a significant level of multi-tasking
Proven track record of achieving performance goals including quotas, revenue targets or other key performance indicators
Experience up-selling complex SaaS, Cloud, or software-based solutions into existing client accounts
Specialized knowledge of compliance services, including sales and use tax calculation, exemption certificate management, filing and remittance, and related services would be a distinct advantage