Customer Success | Durham, NC, United States,Remote, MI, United States

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  • Leverage Sales and Use Tax returns knowledge as well as best practices for onboarding customers to ensure customer compliance.
  • Demonstrate Sales and Use tax expertise and consult with customers to ensure their Avalara setup aligns with their business needs.
  • Collaborate with customers and internal teams to ensure the quality and efficiency of the onboarding process.
  • Project manage multiple customer projects to ensure all deadlines are met.
  • Clearly articulate and manage the scope of work for projects related to software and data services.
  • Support the sales and account management teams in identifying additional tax and professional services opportunities.
  • Share Sales and Use tax expertise through updates of internal documentation.
  • Perform other tasks as assigned.
  • Qualifications:

  • Strong ability to understand and conceptualize accounting and tax processes and procedures.
  • Experience working with clients at all organizational levels with a high degree of professionalism and business acumen.
  • Strong organizational, planning, and time management skills.
  • Good communication skills and ability to interact professionally with employees and customers.
  • Adaptability, initiative, and problem-solving capabilities.
  • Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success.
  • Two or more years of applicable tax or tax software experience.
  • Require a Bachelor's degree (or equivalent experience) and 5 years of experience
  • Proven experience and familiarity with Microsoft computer programs including MS Word, MS Excel, and MS Outlook.
  • Preferred Qualifications:

  • Deep Sales and Use Tax knowledge. I.E., sales tax filing for all US States that have a sales tax as well as Canadian Provinces.
  • Experience with SST (Streamlined Sales Tax), VDAs (Voluntary Disclosure Agreements), Nexus Study, and sales tax exemption certificate management.​Understanding of product taxability
  • Understanding of other tax types (eg telecom, Beverage Alcohol, Lodging)
  • Experience with multiple ERP and e-commerce solutions with a focus on sales order/invoicing processes
  • Apply Now!