Onboarding Specialist

Customer Success | Pune, MH, India

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Job Duties

  • Prepare customer Salesforce records for implementation, ensuring the customer is ready to implement
  • Manage Salesforce records, ensuring accuracy
  • Manage internal escalation tickets surrounding customer implementation
  • Prepare customer onboarding presentations
  • Customer project plan creation
  • Perform other tasks as assigned

Qualifications

  • Bachelor's degree (BCA, MCA, B.Tech) from an accredited college or university, or equivalent career experience.
  • Minimum 2 years of sales develoment, customer management, consulting or related customer-facing experience
  • Proficiency with speaking and writing English.
  • Proficient with Microsoft Office Suite, specifically Excel and PowerPoint.
  • Efficient work habits that allow for a significant level of multi-tasking and ability to effectively prioritize to deliver impact and results.
  • Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed.
  • Attention to detail.
  • Passionate about customer success
  • Flexibility, welcoming growth and change.
  • Personify the Avalara Success Traits: Ownership, Simplicity, Curiosity, Adaptability, Urgency, Optimism, Humility.
  • Ready to work in rotational shifts as per business requirement (Shift Allowances applicable)

Preferred Qualifications

  • Understanding of Sales and Use Tax
  • Knowledge of the Avalara products
  • Proficient in Salesforce, Jira, Gainsight
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