Avalara > Blog > Goods and Services Tax > GST hearings will be allowed on WhatsApp

GST hearings will be allowed on WhatsApp

  • Jun 5, 2020 | Divita S Gupta

The Central Board for Indirect Taxes and Customs has issued a notification allowing the use of the mobile application, WhatsApp to conduct virtual hearings of all demand notices related to indirect taxes including the Goods and Services Tax. In light of the Coronavirus pandemic and consequent lockdown, the CBIC has announced the conducting of personal hearings for of all demand notices through video conferencing software including WhatsApp with the consent of the appellant or respondent. The state GST authority has said that all the parties will be required to agree for a virtual hearing via Whatsapp Video Conferencing and provide the GST authorities with a mobile number that supports WhatsApp software. The authorities will notify each party with the date and time of the hearing, and the same will need to be confirmed on a day in advance. Each party will be required to send a confirmation of their presence 15 minutes before the hearing.


Avalara helps businesses of all sizes get GST return filing, e-way bill generation and e-invoicing right with cloud-based GST compliance solutions in India. Goods and Services Tax (GST) rates, rules, and regulations change frequently. Although we hope you'll find this information helpful, this blog is for informational purposes only and does not provide legal or tax advice.
Avalara Author
Divita S Gupta
Avalara Author Divita S Gupta
Divita has served as a writer and editor for top financial services organizations in India. She has written on topics like mutual funds, insurance, taxes, SME financing for globally recognized banking and financial organizations including ICICI, Aditya Birla Group, News Corp. With a Masters in Business Administration from Symbiosis International University, she currently owns a small business in Mumbai.