Support

We know that getting technical support answers quickly and easily is critical to your compliance efforts. Our world-class technical support is designed with your long-term success in mind, and we offer a breadth of support offerings to meet your business needs.

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Help Center

The Avalara Help Center is a self-serve product resource center that is available 24 hours a day, 7 days a week, 365 days a year.

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Case submission

If you're a customer using AvaTax Update, submit a case by logging into your account. Otherwise, submit your support case on our Help Center through the link below.

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Support chat

Online Chat with Avalara Support
8 a.m. – 5 p.m. Pacific Time Monday - Friday except US federal holidays

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Call

Can't find an answer in the Avalara Help Center? Our trained team of technology and sales and use tax professionals is available to assist you during business hours.

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Training options

Build your product knowledge with our free online training courses.

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Developer

Visit our developer site to access our developer-specific webinars, help forum, and other resources.

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Additional resources

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