We know that getting technical support answers quickly and easily is critical to your compliance efforts. Our world-class technical support is designed with your long-term success in mind, and we offer a breadth of support offerings to meet your business needs.

Help Center

The Avalara Help Center is a self-serve product resource center that is available 24 hours a day, 7 days a week, 365 days a year.

Case submission

If you're a customer using AvaTax Update, submit a case by logging into your account. Otherwise,  submit your support case on our Help Center through the link below.

Support chat

Online Chat with Avalara Support
8 a.m. – 5 p.m. Pacific Time Monday - Friday except US federal holidays


Can't find an answer in the Avalara Help Center? Our trained team of technology and sales and use tax professionals is available to assist you during business hours.

Training options

Build your product knowledge with our free online training courses.


Visit our developer site to access our developer-specific webinars, help forum, and other resources.

Additional resources