We know that getting technical support answers quickly and easily is critical to your compliance efforts. Our world-class technical support is designed with your long-term success in mind, and we offer a breadth of support offerings to meet your business needs. Our Avalara Help Center is available 24 hours a day, 7 days a week, 365 days a year. Visit it here at help.avalara.com. If you are unable to locate your answer in the Avalara Help Center, our trained team of technology and sales and use tax professionals is available to assist you by email, online web-to-case, telephone or chat. Click here to reach support.
Live Online Support Chat Hours
8:00 a.m. – 7:00 p.m. Pacific Time Monday – Friday
Standard Support Hours
5:00 a.m. - 5:00 p.m. Pacific Time Monday – Friday 24 hour response time
Professional Support Hours
5:00 a.m. - 9:00 p.m. Pacific Time Monday – Friday. 8-hour initial response during business hours
Business Support Hours
24 hours a day, 7 days a week, 365 days a year 4-hour initial response
Enterprise Support Hours
24 hours a day, 7 days a week, 365 days a year 1-hour initial response
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