Drop grows and powers international ecommerce in style with Avalara

Drop builds and manages ecommerce platforms for some of the fashion industry’s biggest brands and a well-known motorcycle manufacturer. Located in Montegranaro, Italy, the company has been helping retailers sell for 20 years. Its customers’ products are shipped to buyers in Australia, Canada, U.S., U.K., and Singapore.

Drop began operating in the ecommerce space years before many of its competitors. For a long time, the company calculated sales and use tax, VAT, and GST manually. Not only was calculating tax manually a headache, it wasn’t always accurate.

Around 2022, Drop was notified that it had exceeded a tax threshold in Canada and needed to register to collect tax in that province, says Drop project manager Stefano De Angelis.

In that moment, the company began looking for a software partner to help it automate tax compliance.

Drop scoured the internet for tax compliance providers and asked partners for recommendations. After evaluating several companies, Drop found Avalara met its criteria and provided features others didn’t.

“We needed to find a tax compliance provider that can integrate with our internal software and major ecommerce platforms in the market. We don’t use only Magento, or Salesforce, or Shopify to sell. We use all of them. Avalara was the right choice,” says Daniel De Luna, project manager at Drop.

Drop calculates tax on nearly 10,000 transactions a year using Avalara AvaTax and files 157 returns using Avalara Returns. One of the top benefits of using Avalara Returns is the company’s ability to make a single payment each filing period to remit tax in the 22 U.S. states where it sells and another for Canada.