Elevate the implementation process — for you and your customers

Companies that already have, or are building, a tax technology/professional services practice. These may include ISVs, developers, VARs, systems integrators, ecommerce agencies, accounting firms with SALT and/or tax technology practices that want to add additional service revenue opportunities to their business.

A company must sign the CIP Agreement. In addition, at least two employees must complete training for each service for which you intend to obtain certification. Upon successful completion of training, these employees are referred to as Avalara Certified Implementation Experts (ACIEs). 

Consultants register for online/on-demand training courses that correspond to those services they plan to implement. The training is hands-on, and the time commitment will vary depending on the level of prior experience, if any. Here are our four most common courses and typical time commitment:​

• Implement AvaTax (5 hours)​
• Implement Managed Returns (4 hours)​
• Implement ECM Pro (3 hours)​
• Implement SST (1 hour)​
• Implement SaaS VAT Reporting (5 hours)​

Successful completion of any one of these courses and passage of an exam will result in the ACIE designation,  but consultants and their firms should plan on getting certified on all services they expect to implement.

• Access to all training in our exclusive Avalara University for Partners, including new training as available.​
• Use of certificates and badges while employed by an Avalara Certified Implementation Provider.​
• Direct access to a team of experts to support you during any implementations you are leading.​

To deliver implementation services as an ACIE and receive the benefits of being a Certified Implementation Provider, your company needs to sign the Avalara CIP Agreement. Avalara Premier Partners can take the training to fulfill their obligations as Premier Partners, but without signing the CIP Agreement, they are not considered a certified provider and will not enjoy the corresponding benefits.​

No, there is no fee for the individual or their company. However, the expectation is that your firm will refer customers to Avalara and perform the implementation services for at least two projects per year.

No. Avalara’s customer-facing implementation teams are not set up for shadowing. However, the certification training is hands-on to prepare you and provide hands-on experience for typical scenarios. Plus, the Partner Success Team, which provides the training, coaching, and support, will work closely with newly certified ACIEs on their first implementation to coach and support them for a successful implementation. Don’t worry, we got you! 

Partner Success, the team that manages certification and provides support to ACIEs during implementation, will send an email to the ACIEs with a summary of what was purchased and ensure the ACIEs know how to reach us for support and coaching.  

An ACIE consultant (or team of consultants) will implement all purchased services and own the implementation experience. The ACIE provides support, project management, and training to the customer. The ACIE will also keep Avalara apprised of the status of the implementation.​

Upon achievement of certification for a service, ACIEs must implement at least two projects every 12 months or re-certify.

No, a project needs to have one owner. In order for an implementation project to be considered “partner led”, the ACIE or team of ACIEs need to own the implementation and be the main point of contact for the customer. Otherwise, customers get confused.