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Avalara Agentic Tax and Compliance™ for Agentforce Service (formerly Service Cloud)

Automate indirect tax compliance in every service interaction with Avalara for Agentforce Service (formerly Service Cloud).

Avalara Agentic Tax and Compliance™ for Agentforce Service (formerly Service Cloud)

Automate indirect tax compliance in every service interaction with Avalara for Agentforce Service (formerly Service Cloud).

BENEFITS

Enterprise-ready tax compliance: Highly accurate, reliably scalable, and seamlessly integrated

Real-time tax on service orders

Apply correct sales or use tax on work orders, installations, and service invoices processed in Agentforce Service.

Reduced manual downstream effort

Calculate tax upfront in service workflows to minimize rework in accounting and to avoid tax surprises.

Scalability for service-centric industries

Grow across industries like manufacturing, construction, field service, equipment maintenance, and other service-heavy enterprises.

Audit-ready visibility

Centralize tax calculations, exemption data, and transaction history so tax and finance teams can quickly surface what auditors need.

Seamless CRM-to-tax integration

Connect Salesforce Agentforce Service with the Avalara platform so service, tax, and finance teams work from consistent data and shared workflows.

Field-ready tax capture

Embed Avalara tax fields into work orders, line items, and service reports, so teams capture compliant tax details as they complete work.

How it works

Next-generation cloud compliance solutions

Embed tax in service workflows

Embed tax directly into work orders, line items, products consumed, and service reports for consistent compliance in field operations.

Enable field-ready tax automation

Equip technicians and service admins with tools to calculate and apply tax accurately in real time across service interactions.

Map tax fields with flexibility

Use the Avalara mapper to connect Avalara AvaTax to standard and custom fields with point-and-click mapping across your Salesforce environment.

Scale compliance across service operations

Support any transaction volume with flexible workflows and multientity mapping, ensuring consistent, audit-ready tax at every step.

Avalara global compliance solutions

Avalara AvaTax

Avalara AvaTax is the global tax engine at the heart of our AI-powered compliance platform. It delivers highly accurate, real-time tax calculations for multiple tax types (U.S. sales and use tax, VAT, and industry-specific taxes) across city, county, state, federal, and international jurisdictions.

Avalara AvaTax for Accounts Payable

Avalara AvaTax for Accounts Payable automates consumer use tax compliance at scale. It uses real-time data and AI to determine product taxability, detect vendor sales tax errors, self-assess use tax, and allocate tax across jurisdictions — all from one centralized platform that integrates with most purchasing systems.

Avalara AvaTax Cross-Border

Avalara AvaTax Cross-Border offers a suite of purpose-built products designed to calculate and estimate customs duties and import taxes in real time; automate the assignment and management of HS, HTS, and schedule B codes; and help businesses navigate global trade restrictions. Avalara Item Classification offers HS code support for over 180 countries.

Avalara AvaTax for VAT

Avalara AvaTax for VAT delivers automated VAT calculation for global sales and purchasing transactions. The solution uses AI to assign country-specific rates in real time, helping businesses apply the correct VAT treatment, reduce errors, and prepare for cross-border expansion. AvaTax for VAT integrates with most business systems. The Avalara database has content for 190+ countries and enables compliance with complex VAT rules at scale.

Avalara Exemption Certification Management (ECM)

Avalara Exemption Certificate Management increases efficiency, saves time, and reduces risk. ECM automates the process of collecting, storing, and validating exemption certificates for businesses of any size. ECM managed over 51 million documents and certificates in 2024.

Avalara E-Invoicing and Live Reporting

Avalara E-Invoicing and Live Reporting provides global compliance and coverage through a single application. Simplify the process of complying with vastly complex e-invoicing requirements.

Avalara for Communications

Avalara for Communications automates tax calculation, filing, and remittance for telecom, VoIP, streaming, and IoT. With built-in AI logic and regular content updates, it manages complex communications tax rules across thousands of jurisdictions — helping reduce risk and improve accuracy. 

Avalara Returns

Avalara Returns allows you to offload the hassle of returns preparation, filing, remittance, and notice management (for U.S. sales and use tax or VAT). Our solution saves time, reduces costs, and ensures greater accuracy for businesses of any size in any industry. Avalara Returns processed and filed more than 6.6 million returns in 2024.

Avalara VAT Returns and Reporting

Avalara VAT Returns and Reporting automates preparation, filing, and remittance of VAT in 49 countries. The solution validates and files data based on local rules; supports real-time reporting, OSS/IOSS, and SAF-T; and uses AI to improve accuracy and reduce compliance risk across global operations.

Ready to see what Avalara can do?

Schedule a demo to see our solution.